Heatherlands Medical Centre

New Hey Road, Woodchurch CH49 9DA
Tel: 0151 677 2172 Fax: 0151 678 1242

How do I?

Register as a Patient

We are currently taking on new patients. Patients wishing to register should complete a GMS 1 form, which is available at reception. We look forward to welcoming you and when you join us we would like to offer you a New Patient Medical.

Change my Personal Details

If you move or change your name or telephone number please let us know so that we can update our records.

Request a Home Visit

It is usually better to be seen at the surgery where the necessary equipment and resources are available for the best assessment of your condition. Also, the doctor can see four patients in surgery in the time it takes to do a home visit. If you do need a home visit because you are medically unfit to come to the surgery, please try to let us know before 10 am so visits can be organised as efficiently as possible.

Request a Repeat Prescriptions

We do not take requests for repeat prescriptions over the telephone please order by:

  • Putting the request in the box provided at the surgery.
  • Email – the email address is at the top of the repeat slip.
  • Post – if you would like the prescription posting back please provide a stamped addressed envelope.

Submit a Suggestion or Comment

We welcome suggestions for improving our services. These can be made to individual members of staff or in writing. Forms are available at reception.

Register a Complaint

We aim to provide the best service possible, but there may be times when you feel this has not happened. If you feel you have grounds for complaint, please discuss these with the practice manager, when it is hoped any problem can be resolved at once. We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints.Patient Liaison Service (PALS) – 0800 054 2137.

Patient Liaison Service (PALS) – 0800 054 2137
NHS England 0300 311 2233

If you are not satisfied with the outcome of a complaint you can take it to The NHS Ombudsman on 0345 015 4033.