Heatherlands Medical Centre

Covid Passes are not issued by your GP Practice. Instead, you need to apply in advance of travelling to NHS.UK

You can download your NHS COVID Pass, print it, have it sent to you in an email or show it on your smartphone if you have one.

To get your NHS COVID Pass online or through the NHS App, you’ll be asked to create an NHS login if you do not have one already.

You can also request an NHS COVID Pass online to be emailed to you without having to create an NHS login. You can request this for yourself, or a child ages 5 years and over if you are their parent or guardian.

If you are over the age of 13, you can apply by downloading the app and your pass will be sent to you directly. For children, an adult with parental responsibility will need to apply for an email pass which could take up to 7 days to arrive.

For further advice, please visit the website where you will find all the links to the app.

Get an NHS COVID Pass – NHS (www.nhs.uk)

We are deeply saddened by the passing of Her Majesty The Queen who dedicated her life to service. Our thoughts and condolences are with the Royal Family and all of those who are mourning her passing.

The Practice will be closed on Monday 19 September, the date of Her Majesty Queen Elizabeth II’s State Funeral.

We will re-open at 8:30am on Tuesday 20th September. For medical advice while we are closed, please contact NHS 111. In cases of emergency, please contact 999.

Crisis support

Our new 24/7 mental health helpline is open to people of all ages who require urgent support and are residents of Cheshire West, Cheshire East and Wirral.

If your mental or emotional state quickly gets worse or deteriorates, this can be called a ‘mental health crisis’. In this situation, it is important to get help quickly.

Please call 0800 145 6485 and our dedicated local staff will support you to access the help you need. The phone line is free to call, open 24 hours a day, seven days a week and is open to people of all ages – including children and young people.

It is operated by people in your local area who will know how best to support you. If you call NHS111 you may have to wait longer for help and will be re-directed to this local service – so call 0800 145 6485

You should still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance.

 Other forms of support;

• Text the Young Minds Crisis Messenger, for free 24/7, by texting the words YM to 85258 
• Call the Samaritans for free on 116 123 or email [email protected]
• Download the ‘Stay Alive’ app to your mobile phone

The NHS harmless tool can help those supporting young people to assess possible risk and can be found at www.harmless.nhs.uk/assessment

Week 2:

Blue Heathers: 464,030,

Pink Heathers: 334,578

Week 3:

Blue Heathers: 438,712

Pink Heathers: 342,693

Week 4: Results: Blue Heathers: 678,285 – TOTAL 2,130,078

Pink Heathers: 478,605 – TOTAL 1,484,039

Blue Heathers are the WINNERS! Well done to everyone for taking part

The August Bank Holiday takes place on Monday 29 August. So as to avoid running low on your medication  over that weekend,  it is important that you remember to order your repeat script in plenty of time. It can take up to 72 hours to process so please make sure you put in your request by Monday 22 August. 

If you require medical assistance while the surgery is closed, please call NHS 111. In cases of Emergency, please contact 999.

In October 2020, the NHS published the delivering a net zero NHS report which set ambitions on reaching net zero for emissions controlled directly by the NHS by 2040.   This 10-point plan has been developed by the Cheshire Clinical Commissioning Group (CCG). 

Here are some of the ways staff at Heatherlands have begun to reduce our carbon footprint and help towards 10-point plan:-

• We have in internal system for recycling our waste.  Recycling is taken to a local recycling centre fortnightly.

• We recycle:  Batteries, Lightbulbs, Toners and Computer equipment at appropriate recycling venues

• Reduction of paper waste by approx. 50% by introducing dual monitors therefore reducing the need to print off paper.

• Introducing a new system of storing internal policies and procedures electronically reducing paper wastage, toner usage and electricity.

• During the summer months, internal lights are turned off to reduce electricity wastage.

• We have found that purchasing our cleaning supplies in larger quantities has reduced plastic waste.

• Taking part in the NHS August Step Challenge has encouraged staff to walk to work. Staff are also walking during their lunch breaks.

• We have regular medication audits and encourage medication reviews with patient.  This reduces medication wastage and over prescribing.   We encourage patients that no longer require parts of their prescription to let us know.  Any unwanted/unused medications should be returned to the pharmacy for safe disposal.

We would like to encourage our Respiratory Patients to return used inhalers to the Pharmacy to be recycled therefore reducing waste.

Ideas to improve on the Practice Carbon Footprint are welcomed

The Blue Heathers: – 533,145 steps

The Pink Heathers:- 316,445 steps

Keep checking back for further updates!

PATIENT NATIONAL SURVEY
2022 RESULTS

Every year, patients nationwide are sent out a Patient Satisfaction Survey by NHS England. This is usually in the Spring and the results are published in the Summer.
We would like to share our results for 2022:-
An online version of the survey can be found online at GP Patient Survey https://gp-patient.co.uk/

For overall experience National Average = 72%
Heatherlands scored 87%

Appointment Experience National Average = 83%
Heatherlands Scored 94%

Accessing the Practice National Average = 56%
Heatherlands Scored 79%

Surveys are sent to patients who are randomly selected from our patient list by NHS England. They roughly send surveys to 5% of our patient population. This year, that equated to 477 patients who were sent the survey. This can be completed in paper form or by accessing the questions online. Once returned, the feedback is collated and the results for each practice nationally are produced. Our completion rate was 24% meaning 114 patients returned completed surveys.

We are very grateful for all the feedback we receive as this allows us to look at ways we can improve the services we offer to benefit our patients. Feedback can be left in various ways thorough the year, not just via the GP Patient National Survey. You can also leave feedback via our Website, Google review, Friends and Family and NHS Choices.
Your feedback is shared in weekly & monthly meetings with all practice staff. As a Practice we recognise that there is always room for improvement and sharing your feedback both positive and negative allows every member of the team to make suggestions on how we can make changes and gives recognition to staff members that go above and beyond.

A Thank you from Heatherlands
2021 National Figures placed Heatherlands Medical Centre 4,480 in the Country out of 6,658.
2022 National Figures placed Heatherlands Medical Centre 1,165 in the Country out of 6,418.

2021 Local Figures placed Heatherlands Medical Centre 35th out of 47 Practices on the Wirral.
2022 Local Figures placed Heatherlands Medical Centre 13th out of 47 Practices on the Wirral.

We appreciate your ongoing support over the past few years during unprecedented times. We look forward to continuing to serve our patients and local community for the foreseeable future.

GP Patient Survey (gp-patient.co.uk)
Heatherlands Medical Centre
www.Google.reviews.co.uk
www.nhschoices.
GP services – NHS (www.nhs.uk)

Prescription Requests:

Please allow 48 hours for prescriptions to be processed.  We are unable to take prescription requests over the phone. 

Submitting your request more than 1 week too early will result in your request being declined and you will need to re-submit your request again. 

Test Results:

Please do not call before 2:30pm for tests results as you will be asked to call back later in the day.  This is to ensure that all lab results are processed each morning and patient records are updated. Our Reception staff are not trained to read test results and you may need to come and see your GP to discuss your results.

Thank you